VIDID Softech
Privacy Policy
Last updated: 2 November 2026
This policy explains how VIDID Softech handles information collected through the Fleet OPS website and service.
Who is responsible
VIDID Softech operates Fleet OPS and is responsible for the information described here. Customer organizations remain responsible for deciding which employee, driver, vehicle, and business records they enter.
Information you provide
- Contact details and company information sent through email or WhatsApp.
- Vehicle, driver, trip, maintenance, tyre, and document records entered into Fleet OPS.
- Account details needed to provide access and support.
- Support messages, feedback, and records of customer communications.
Information collected automatically
Our self-hosted analytics may record pages visited, referring pages, browser and device details, country-level location, and important website actions. Hosting and security systems may also create technical logs needed to protect and operate the service.
How we use information
We use information to provide Fleet OPS, respond to enquiries, support accounts, send requested reminders, protect the service, and meet legal duties.
Service providers
We may use hosting, database, messaging, email, analytics, support, and security providers. They process information only as needed for their services and our instructions.
Sharing
We do not sell customer records. We share information only with service providers, authorized users, professional advisers, authorities when legally required, or a successor involved in a business transfer.
Retention and security
We keep information for as long as needed to provide the service, meet legal duties, resolve disputes, and enforce agreements. We use reasonable safeguards, but no online service can guarantee absolute security.
Your choices
You may ask us to access, correct, export, or delete information, subject to legal and contractual limits. You may also stop marketing messages by contacting us.
Children
Fleet OPS is a business service and is not directed to children. Customers must not knowingly submit children's personal information unless legally permitted and operationally necessary.
Cookies and similar tools
The website uses essential browser storage for preferences such as motion and sound settings.
We use our self-hosted Umami service for privacy-focused website analytics. It helps us understand page visits and important actions without advertising profiles.
Contact
Fleet OPS is operated by VIDID Softech at Thudaiyur, Tiruchirappalli, Tamil Nadu 621213, India. Contact info@fleetops.in or call +91 78711 94171.
Changes to this policy
We may update this policy when our service or legal duties change. We will update the date above and provide reasonable notice when a change materially affects customers.